Terms of Sale

Updated: October 2026

1. Quotations

Quotations are provided by email and valid for 30 days. Prices follow the trade term agreed in the quotation (see below).

2. Minimum order (MOQ)

Stock items: from 1 carton, mixed SKUs welcome. OEM/ODM minimums are quoted per project.

3. Trade terms (Incoterms 2020)

TermTypical use
EXW Shanghai / QidongBuyer's own forwarder
FOB ShanghaiStandard sea freight (FCL/LCL)
CIF / CPTWe book shipping; insurance at 110% of value
DDP (selected countries)Door-to-door with duties paid, destination-dependent
International courierSamples & small orders via DHL / FedEx / UPS

4. Payment

MethodApplication
T/T bank transferStandard: 100% prepayment for small orders; 30% deposit + 70% before shipment for production orders
PayPalSample fees and small orders (buyer covers fees)
L/C at sightAnnual framework contracts (recommended ≥ USD 50,000)

5. Lead time

In-stock items dispatch within 48 hours; OEM/ODM production 15–30 days as per contract.

6. Inspection & documents

100% outgoing inspection. Packing photos/videos, COA, MSDS, packing list and invoice available on request.

7. Claims

Report transit damage or quality defects within 14 days of receipt with order number and photo/video evidence. Verified claims are resolved by free replacement, refund or credit (see Returns & Warranty).

8. Dispute resolution

Parties first seek amicable settlement; failing that, disputes are submitted to CIETAC (Shanghai) arbitration under its rules in force.